Blog
Support, chatbots and collections in practice
Short, straightforward guides to what works in support and collections.
· 3 min read
No-code chatbot for duplicate payment slips: the step-by-step flow
Build a bot that requests and validates a Brazilian tax ID (CPF), queries your system and delivers a duplicate payment slip — handing over to an agent when something goes off script.
chatbotcollectionssupport
· 3 min read
Collection dialer: what to check before every call
Debtor time zone, holidays, opt-out, attempt limits and caller ID: the checks a phone collection operation needs before dialing.
collectionsdialercompliance
· 2 min read
Business-hours SLA: why the clock needs to pause
A deadline that counts nights, holidays and time waiting for the customer does not measure your team. See the rules that make your SLA meaningful.
ticketsSLAmanagement