Artificial intelligence
Less repetitive work. More time for customers.
Gerivia AI helps your team find information, prepare replies and organize customer service. Use it in the system or connect your familiar AI tool, with control over every action.
Scattered information
Ask about tickets, customers, deals and finance without searching across screens. The assistant links to the records it consults.
Time spent reading histories
Ticket and call summaries help you understand context and resume customer service.
The same reply, every day
Prepare drafts using conversation context and the knowledge base. Your team reviews before sending.
Ask GeriviaAI assistantWhich tickets in my team are overdue?
GERIVIA
I found 3 tickets that need attention. Open each one to review its history.
From question to next step
Ask for help preparing an action. Review and confirm before changing the record.
Your access · Your decision · Logged actions
What you can do with AI
Each feature shows its current status — no hidden promises.
Ask Gerivia
Query tickets, contacts, conversations, deals and financial data from your connected ERP in natural language. The assistant respects your permissions and links to the records.
Replies ready for review
Request a draft based on the conversation and company articles. Review and send through customer service; the assistant does not send messages to customers.
Chatbot with your knowledge base
The AI Reply block uses articles published for customers. When it cannot find an answer, the flow can hand off to a person.
Ticket summaries and triage
Summarize history and review team, priority and type suggestions. You decide which to apply.
Calls with more context
Generate a summary and sentiment analysis from a transcript. AI quality assessment is optional and must be enabled by the company.
Your AI connected through MCP
Connect ChatGPT, Claude or another compatible tool to Gerivia customer service. Everyone uses their own login; proposed actions await confirmation in the system.
Tasks with your confirmation
Prepare ticket creation, assignment or updates, and deal creation or stage changes. Review every card before confirming.
Choose your provider
Connect your company's OpenAI, Google Gemini or Anthropic account. AI usage is billed by the provider, separately from Gerivia.
Administrator controls
Define who can use it, available actions and usage limits. Assistant and MCP are off by default; actions are recorded in the audit log.
How it works
- 1Connect the AI provider chosen by your company.
- 2Publish the articles that guide customer service and the chatbot.
- 3Enable the features you need and set permissions and limits.
- 4Ask, review suggestions and confirm the actions you want to apply.
Frequently asked questions
Can AI change data on its own?
The assistant prepares action cards for review and confirmation in Gerivia. Your team reviews and sends reply drafts. The chatbot follows your company's published flow.
Can AI see other companies' or teams' data?
The assistant uses the signed-in person's permissions. It does not gain extra access to teams or data that person cannot see.
Is AI usage included in the subscription?
Connect your company's AI account. Usage is billed directly by your chosen provider, such as OpenAI, Google Gemini or Anthropic.
Can I use it through ChatGPT or Claude?
Yes, with tools and plans supporting MCP connections. An administrator enables access and everyone uses their Gerivia account. Proposed actions require confirmation in the system.
Does MCP configure the whole system automatically?
Today MCP provides the queries and customer service actions available in the assistant. Full AI configuration of users, credentials and the environment is not yet part of this catalog.
Everything in one place
No-code chatbot
Visual flow builder, on-screen simulator and agent handoff.
Chat and tickets with SLAs
Team inbox, ticket deadlines and a knowledge base.
CRM — sales pipeline
Sales pipeline linked to the same contact you support and bill.
Collections dialer
Debtor details on screen, with calling hours enforced automatically.
Cloud telephony (PBX)
Extensions, queues, IVR, route simulator and recording.
Integrations
ERPs, webhooks, alerts and API — Gerivia connected to your other tools.
See AI applied to your business
Try for 7 days, no card required, with assisted activation. Then R$ 55 per user/month or R$ 600 per user/year, if you decide to subscribe.