Cloud telephony (PBX)
Your phone system inside the support platform
Extensions, queues, IVR and routes configured in the same console as chat and tickets. No separate voice system.
Changing the phone system feels risky
The route simulator shows which rule a call will follow before changes go live.
Supervising without visibility
Live queue dashboard: who is waiting, handling calls or on a break, and why.
Voice disconnected from support
Same login, same contact record, same navigation as chat and tickets.
What's included in voice
Each feature shows its current status — no hidden promises.
Browser-based calling
Agents receive and make calls in the browser with WebRTC, without a desk phone or an extra telephony password.
Call distribution queues
Distribution strategies, hold music, overflow and agent priorities.
IVR
Keypad menus with your audio, directing callers to queues, extensions or routes.
Routes and simulator
Inbound and outbound routing by pattern, hours and holidays, tested before publication.
On-call coverage
Outside business hours, calls go to the mobile phone of the person on duty.
Recording and transcription
Call recording and on-demand transcription, with audited access.
AI summary and sentiment
A call summary and customer sentiment from the transcript, using your company's own AI key.
AI quality score (optional)
Automatic assessment of each transcribed call — tone, clarity, resolution and process. Off by default; the company decides whether to enable it.
Dashboard and reports
Live queues, call history and reports by queue, agent and trunk.
Security
Automatic blocking of intrusion attempts, change auditing and alerts in Slack, Telegram, Google Chat or email.
How it works
- 1Create extensions and queues, then add agents to queues.
- 2Connect your carrier's trunk and create inbound and outbound routes.
- 3Build the IVR and test calls in the route simulator.
- 4Monitor everything in the queue dashboard.
Frequently asked questions
Does it work with my existing SIP trunk?
Connect your carrier’s SIP trunk by registration or fixed IP. Agents handle calls in the browser with WebRTC.
How do agents answer calls?
In the browser, using WebRTC by default. Use a headset and allow microphone access; no desk phone is needed.
How long are recordings retained?
For the retention period you configure. Automatic cleanup deletes older recordings and is logged.
Everything in one place
Artificial intelligence
Assistant, replies, summaries and MCP to simplify work.
No-code chatbot
Visual flow builder, on-screen simulator and agent handoff.
Chat and tickets with SLAs
Team inbox, ticket deadlines and a knowledge base.
CRM — sales pipeline
Sales pipeline linked to the same contact you support and bill.
Collections dialer
Debtor details on screen, with calling hours enforced automatically.
Integrations
ERPs, webhooks, alerts and API — Gerivia connected to your other tools.
Want to see voice with your own scenario?
Try for 7 days, no card required, with assisted activation. Then R$ 55 per user/month or R$ 600 per user/year, if you decide to subscribe.