Integrations
Support connected to the systems you already use
The chatbot queries your system, calls trigger webhooks and alerts reach your team's channels. Native ERP integrations connect Omie, Bling, Tiny, Conta Azul, Odoo and systems without APIs to contact records, chatbots and collections.
Agents juggling ten browser tabs
The goal is to show what customers owe and purchased without leaving support.
Problems discovered by the customer
Alerts for trunk outages, queues without agents, abandonment spikes or full disks, sent to your team's channel.
Legacy systems without an API
The generic connector (scheduled spreadsheet or inbound webhook) supports systems without an API, delivering the same result as ERP connectors.
What's included in integrations
Each feature shows its current status — no hidden promises.
HTTP queries in the chatbot
The bot calls your system securely and uses the response in the conversation.
Ready-made integration catalog
Presets for Slack, Pipedrive and RD Station in the chatbot's request block — paste your URL or key without building the request from scratch.
Call webhooks
Call events sent to your system over HTTP with a token.
Alerts where your team works
Slack, Telegram, Google Chat or email, with rules and intervals between alerts.
Spreadsheet export
Ticket, conversation and campaign reports in CSV.
ERP integrations
Omie, Bling, Tiny, Conta Azul and Odoo, plus a generic CSV/webhook connector: financial status, orders and tax invoices in contact records, duplicate slips/Pix on demand, tickets linked to invoices or orders, and a “Query ERP” chatbot block.
Collections from the ERP
Dialer campaigns import overdue receivables from the ERP and automatically remove customers who have paid.
Enterprise ERPs
Coming soonTOTVS, SAP Business One, Sankhya and Senior, with an agent installed on your network (outbound connections only).
Power BI and Google Sheets connector
Your company's read-only access token: paste the URL into Power BI (“Get data → Web”) or Google Sheets (IMPORTDATA) and retrieve ticket reports directly, without manual spreadsheet exports.
How it works
- 1Tell us which systems your operation uses.
- 2We connect what is available today (HTTP, webhooks and alerts).
- 3Connect your ERP on the integrations screen (using its login or API key) and choose what to sync.
Frequently asked questions
Which ERPs do you integrate with?
Omie, Bling, Tiny, Conta Azul and Odoo (19), plus a generic CSV or webhook connector for systems without an API. Each company connects its own ERP, and companies may use different ERPs. Enterprise integrations (TOTVS, SAP Business One, Sankhya and Senior) come later, with an agent installed on your network.
Does Gerivia store my ERP data?
Only what support needs — open and recent receivables, orders and invoices — isolated by company with configurable retention.
Everything in one place
Artificial intelligence
Assistant, replies, summaries and MCP to simplify work.
No-code chatbot
Visual flow builder, on-screen simulator and agent handoff.
Chat and tickets with SLAs
Team inbox, ticket deadlines and a knowledge base.
CRM — sales pipeline
Sales pipeline linked to the same contact you support and bill.
Collections dialer
Debtor details on screen, with calling hours enforced automatically.
Cloud telephony (PBX)
Extensions, queues, IVR, route simulator and recording.
Want to see integrations with your own scenario?
Try for 7 days, no card required, with assisted activation. Then R$ 55 per user/month or R$ 600 per user/year, if you decide to subscribe.